Customer Excellence

Marketing & Sales Management Courses

Master customer relationship management and deliver exceptional customer service that drives business growth and customer loyalty.

Flexible Duration

Professional Certification

In-House & Public

View 2026 Calendar Call 07038998086

Programme Overview

Customer-Centric Excellence

Our Marketing and Sales Management programmes empower professionals with the skills to build lasting customer relationships, deliver exceptional service experiences, and drive sustainable business growth.

Through practical scenarios and real- world case studies, participants will learn proven strategies for customer engagement, relationship management, service recovery, and creating memorable customer experiences that differentiate your organization.

Curriculum

Course Modules

Comprehensive training in customer relationship and service excellence

Customer Relation Management

CRM systems and strategies
Customer lifecycle management
Building customer loyalty
Data-driven relationship insights
Customer retention strategies

Exceptional Customer Service

Service excellence standards
Effective communication skills
Handling difficult customers
Service recovery techniques
Creating memorable experiences

Target Audience

Who Should Attend

Perfect for sales, marketing, and customer service professionals

Marketing Professionals

Marketing managers and coordinators

Sales Teams

Sales executives and account managers

Customer Service Reps

Front-line customer service staff

Business Owners

Entrepreneurs and SME leaders

Get Started

Transform Your Customer Relationships

Join our customer excellence training and learn to create memorable experiences that build lasting loyalty.

Call Us

☎️ 07038998086 • 08023355668

Email Us

info@omcgnigeria.com.ng